The City is required to verify the identity of all individuals requesting City Services. Why do I have to bring my rental agreement, driver's license, power bill, and social security card to set-up city services? No, the City will only clean the sewer to the City's cut-off line. Yes, someone from the Public Works Department can light your pilot light if you are on city gas lines.Ĭan the City come on my property and clean my sewer? There is a charge for this service depending on the amount picked up.Ĭan someone from the City light my pilot light?

A work request will be generated and pickup scheduled. The pick-up of limbs/yard debris and large furniture/appliance items may be accomplished by calling City Hall at 22. What is the pick-up schedule for limbs/debris in the City? Why didn't the City send me a cut-off notice?Ĭut-off notices can be found on the back of each bill. Yes, the City has a drop box for bill payments located in the drive thru at City Hall. Yes, please contact the City Clerk at City Hall to discuss your bill and a payment plan (in case of an emergency only).ĭoes the City have a place I can drop off a payment after hours? If a meter misreading is suspected, please call City Hall and request that your meter be reread. Toilet leaks and broken pipes between the meter ant the home are the responsibility of the homeowner and/or tenant. If your bill did not arrive in the mail, please notify City Hall immediately.Ī high water/sewer bill may be the result of a leaking toilet, broken pipes, excessive water usage, or a misreading of the meter. A reconnect fee plus the entire bill must be paid before services are reconnected.Īll bills are mailed by the last working day of the month. Bills not paid by the 20th of each month are subject to disconnection. To look up your bill online at PAY MY BILL ONLINE, you will need your account number and zip code.Īll bills are mailed by the last working day of the month.Īll bills are due upon receip t.

If you do not know how much you owe, please contact City Hall. Yes, you may pay your bill online by clicking on this link: PAY MY BILL ONLINE These upcharges are charged by the card providers and does not come to the city. Beginning August 1, 2019, there will be a 3% upcharge to pay with your debit/credit card using the online bill payment system. Yes, there is a 3% upcharge of the total amount due when using a debit/credit card to pay your bill at City Hall or by phone. Does the City of Vienna accept debit/credit cards for payment?

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